Eurostar travellers at Gare du Nord in Paris are facing severe delays due to a technical issue at e-gates.
Customers travelling from the French capital to London by train have been advised to delay their journey if possible after hundreds of people were left waiting at the station on Thursday afternoon.
Eurostar said in a statement: “We are sincerely sorry for the inconvenience caused.”
Passengers were notified about the “IT problem” in an email, warning them of “severe delays and last-minute cancellations”.
A message sent out to one traveller warned them that their 8 PM train from London St Pancras’ was likely to be affected.
In a statement on X, Eurostar UK confirmed that the outage had affected systems used by customer officers to check passports.
They also warned that other forms of transport would likely be impacted by the outage, adding that the company “have no idea” when the issue will be fixed.
One X user describing the scenes said: “Thousands stranded at #Eurostar terminal in Paris after UK Border Force computers go down to trigger (at best) a two-hour delay.”
Pictures showing long queues at the train station in Paris have flooded X, with many passengers demanding answers from Eurostar.
The company’s website shows that the 1.30 PM train from Gare du Nord to London St Pancras arrived three hours late.
More to follow…
